- Monitor key shop KPIs, including funnel conversion, cancellation rates and payment shares, identify anomalies and drive corrective actions with relevant teams
- Test our 20+ shop frontends and support releases and rollouts through thorough implementation checks, testing and sign-off
- Manage transactional emails, legal pages, delivery notes and app store reviews, and act as the main interface to Customer Service
- Coordinate stakeholders and processes related to our external partner assortment
- Identify operational inefficiencies, improve processes to make them more reliable and scalable, and leverage AI to automate repetitive tasks
- Support successful project delivery through proactive coordination and close collaboration with relevant stakeholders
- Degree in Business Administration, Economics or equivalent vocational training
- Experience with CMS platforms, e.g., Storyblok
- Familiarity with ticketing tools such as Jira
- Confidence in working with spreadsheets and data
- Very good command of English
- Strong sense of ownership and a hands-on mindset
- Structured, detail-oriented and analytical approach to work
Nice To Have
Interest in AI and its potential applications in everyday work
Your perks at a glance: Visit our benefits page.
Simply apply online via our career page - we will get back to you as soon as possible!
A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.