Provider Process & Governance Specialist

Shine is the financial copilot for entrepreneurs and small business owners.

Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal.

Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

As our Provider Process & Governance Specialist, you will be responsible for formalising, maintaining, and executing best-practice processes across all provider management activity at Shine.

Reporting to the Director of Strategic Providers and Projects, you will own the operational backbone of how we select, onboard, govern, and monitor our banking and financial service providers across France, Germany, the Netherlands, and Denmark.

This is a process-focused, operationally rigorous role for someone who takes pride in making things work consistently and well, and who enjoys working at the intersection of commercial, legal, and operational disciplines.

1. Provider Management Processes

• Own and maintain Shine's provider management procedures: from provider selection (RFP) through contract management, SLA monitoring, invoice review, and offboarding.

• Ensure processes are documented, approved, and applied consistently across all providers managed by the team.

• Identify gaps or inconsistencies in current practices and drive improvements within the team.

2. Contract Management

• Coordinate the end-to-end contract management process for providers, including commercial negotiation support, coordination with Legal, and tracking of contractual milestones.

• Maintain a register with key dates (renewal, SLA review, audit rights) and proactively flag upcoming events.

• Build automated invoice review tools (against contracted pricing and volumes).

3. SLA Monitoring and Incident Management

• Monitor provider SLA performance across the assigned portfolio and maintain dashboards or trackers for visibility.

• Coordinate incident escalations when assigned providers fail to meet contractual obligations, ensuring remediation protocols and service credits are triggered appropriately.

• Liaise with Operations and Customer Support teams to assess customer impact of provider incidents.

4. New Product Committee and Provider Onboarding

• Document the New Product Committee (NPC) process for provider-related initiatives, ensuring the process is clear for all involved stakeholders.

• Manage the onboarding workflow for assigned new providers, tracking dependencies across Legal, Compliance, Finance, and Tech.

5. Managed Provider Relationships

• Own the ongoing management of an assigned portfolio of providers: regular performance reviews, relationship calls, and contractual follow-up.

• Maintain an up-to-date provider register with key contacts, performance metrics, and contract summaries.

• 2–4 years in a provider management, procurement, vendor governance, or operations role within a bank, payment institution, or fintech.

• Strong instinct for building clear, repeatable processes and ensuring they are followed. Comfortable writing procedures and governance documentation.

• Experience working with commercial contracts, SLA frameworks, and vendor governance.

• Comfortable with data: able to maintain trackers, produce performance summaries, and identify trends in SLA or invoice data.

• Professional fluency in English required, French would be a plus.

• Highly structured; manages multiple active providers and workstreams simultaneously without things falling through the gaps.

• Builds strong working relationships with Legal, Finance, Compliance, and external counterparts.

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, colour, racial or ethnic origin, religion, disability, etc. as per applicable law.

1️⃣ A 30' first call with Recruiting Partner to get to know you better and share more about Shine.

2️⃣ A 45' interview with Hiring Manager to discuss your past experiences and the role we are offering.

3️⃣ A 45' business case presentation to highlight your skills and give you a hands-on feel for the role.