THE ROLE & THE TEAM
Our team ensures the best possible delivery and return experience for Zalando shipments. We are looking for an enthusiastic Junior Delivery Solutions Manager (all genders) to join our high-performing team. In this role, you will help shape customer satisfaction and delivery speed while keeping costs within budget. You’ll develop both operational and foundational project management skills by working closely with internal departments like Linehaul, Customer Service, Warehousing, and Tech. You will act as an operational link between our last-mile carriers and internal teams, helping to monitor performance and resolve day-to-day delivery topics.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
- Operational Execution: Support daily last-mile activities, monitoring delivery and return flows to keep customer satisfaction high and operational KPIs on track.
- Carrier Collaboration: Assist in managing relationships with external transport partners (CEP Service Providers) and support routine performance reviews and operational alignment.
- Support Strategic Initiatives: Contribute to logistical process improvements, tech rollouts, and cost-saving projects across regional delivery networks.
- Cross-Functional Work: Partner with internal teams (Product, Tech, Finance) to collect requirements, track logistics data, and improve data-driven decision-making.
- Process Optimization: Identify bottlenecks in the delivery cycle and work with senior team members to design better customer return and delivery experiences.
WE’D LOVE TO MEET YOU IF
- Education: You hold a University Degree or completed an apprenticeship focused on Transport, Supply Chain, Logistics, or Business Administration.
- First Experience: You have 1–2 years of relevant experience, internships, or working student roles within logistics, transport, carrier management, or e-commerce.
- Strong Communicator: You enjoy collaborating across teams and can articulate ideas clearly in English. Knowledge of an additional EU language is a plus.
- Analytical & Eager to Learn: You have a passion for data, good Excel skills, and a willingness to learn reporting tools (e.g., MicroStrategy, Tableau, or PowerBI).
- Problem Solver: You bring a proactive, hands-on mindset, comfortable digging into operational challenges and finding pragmatic solutions.
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
- Family support, including counselling and dedicated services for parents and carers
- Company pension scheme
- Employee shares programme
- Health and wellbeing options, including Wellhub
- Mental health support and coaching
- Development through our training platform and biannual peer-to-peer review
- 2 paid volunteering days a year
- Relocation assistance (subject to prior agreement)
INCLUSIVE BY DESIGN
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion